Effective Date: May 29, 2026
At Chatham Emergency Services (CES), we are committed to maintaining the trust and confidence of our patients and website visitors. This Privacy Policy outlines how we collect, protect, and use your information when you visit chathames.org.
- HIPAA & Medical Information (PHI)
Because we provide emergency and non-emergency medical services, the information we collect during patient care is governed by the Health Insurance Portability and Accountability Act (HIPAA).
- Notice of Privacy Practices: Our handling of medical records, transport logs, and patient care reports is detailed in our Notice of Privacy Practices (NPP).
- Medical Records Requests: If you are seeking your medical records, you must complete a formal Medical Release Form as required by Georgia law and HIPAA.
- Third-Party Billing: We partner with EMSMC for billing services. When you provide insurance or payment information through our portal, that data is processed securely by our billing partners in compliance with healthcare security standards.
- Information Collected via Website
We collect information through our website in two ways:
- Information You Provide Voluntarily
- Contact Forms: If you contact us for general inquiries, we collect your name, email, and message.
- Career Applications: Our “EMS Careers” page collects sensitive information including your employment history, certifications (EMT/Paramedic), and contact details for recruitment and background checks.
- Subscription Services: For residents in our service area, we collect address and contact details for fire and EMS subscription services.
- Automatically Collected Data
- Log Data: Our servers automatically record your IP address, browser type, and the pages you visit to help us maintain site security and performance.
- Cookies: We use cookies to enhance your experience. You can disable cookies in your browser settings, though some features of the site (like the billing portal) may require them to function.
- How We Use Your Information
We use the data collected on this website to:
- Process employment applications for our academies and field positions.
- Facilitate secure online payments for medical transport services.
- Verify service area subscriptions for Chatham County residents.
- Respond to community requests for blood pressure checks or safety inspections.
- Sharing of Information
We do not sell your personal information. We only share data with:
- Medical Facilities: To ensure continuity of care during patient handoffs.
- Billing Contractors (EMSMC): For processing insurance claims and payments.
- Law Enforcement/Government: Only when required by Georgia law or a valid subpoena/court order.
- Security Measures
Chatham Emergency Services employs industry-standard encryption (SSL/TLS) for all data transmitted through chathames.org. Patient portals and recruitment forms are hosted on secure, partitioned servers to prevent unauthorized access to sensitive PHI or personal data.
- Your Rights
Under Georgia law and federal HIPAA regulations, you have the right to:
- Request a copy of your medical records.
- Request an amendment to your records if you believe they are inaccurate.
- Receive an accounting of disclosures of your health information.
- Contact Information
For questions regarding this policy or to reach our HIPAA Compliance Officer, please contact us at:
Chatham Emergency Services 1399 Dean Forest Rd.
Savannah, GA 31405
Phone: 912-354-1011
Careers
We are always accepting applications for our EMS and Dispatch positions.