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Billing

If you choose to pay by credit card, there will be a $5.45 service fee.

For the convenience of our customers, Chatham Emergency Services accepts several forms of payment by mail including checks, money orders, Visa and MasterCard. Customers preferring to pay in person may visit our office located at 1399 Dean Forest Road, Savannah, Ga. 31405.

Monthly payment arrangements can be made for those unable to pay their account balance in full.

Understanding Your Bill
Paramedics must complete a Patient Care Report, also referred to as a run report, for every patient they transport. This report includes detailed documentation concerning the patient’s condition and the care that was rendered. Chatham Emergency Services must follow federal government guidelines for categorizing medical conditions on each patient bill. Chatham Emergency Services’ billing staff uses the information documented on the run report to determine the appropriate diagnosis and procedure codes that apply to a patient’s ambulance transport.

Insurance and Medicare Coverage
If insurance information was not obtained at the time ambulance services were provided, an invoice will be mailed to the patient with a form requesting insurance or Medicare information.

Completed insurance forms should be returned to:

Chatham Emergency Services
1399 Dean Forest Rd
Savannah, Georgia 31405
Fax: 912-354-1294

Customers and patients who already have current Medicare or insurance policy information in our billing system will first have their invoices processed as follows:

For those with Medicare Part B coverage, Chatham Emergency Services will file a claim on your behalf. Customers should expect to receive a letter confirming that Medicare has been billed. The customer’s account will then be placed on hold, allowing ample time for Medicare to process the claim. Any remaining balance will be billed directly to the customer.

For those with both Medicare Part B and Medicaid coverage, Chatham Emergency Services will file a claim on your behalf. Customers should expect to receive a letter confirming that Medicare has been billed. The customer’s account will then be placed on hold, allowing ample time for Medicare to process the claim.  If Medicare approves the claim for payment, the balance will be billed to Medicaid.

Our office will also file a claim on behalf of our customers with HMO or other types of primary insurance coverage, after which the customer’s account will be placed on hold to allow for ample time for the insurance company to process the claim. Any remaining balance will be billed directly to the customer.

Transports resulting from a motor vehicle accident will require the patient to complete an automobile insurance information form mailed by Chatham Emergency Services. It is important to complete this form in its entirety. Once the form is returned to Chatham Emergency Services, our billing team will file a claim directly with the customer’s insurance carrier. The customer’s account will then be placed on hold to allow ample time for the insurance company process the claim. The remaining balance will be billed to the customer.

Re-filing a Claim
Unfortunately, not all claims filed by Chatham Emergency Services are paid promptly by Medicare or private insurance companies. Each have their own specific criteria for payment of claims. Not all ambulance services meet their criteria, which may result in a denied claim. Customers can, however, follow specific procedures for re-filing claims. If you are denied a claim, we advise you to consult with your  insurance carrier for further information and assistance.

Our customer service representatives at Chatham Emergency Services are very knowledgeable and experienced in the procedures for re-filing claims and may be able to assist in the re-filing process. Please call our office at 912-354-1011 for more information and assistance.

HIPAA Notice of Privacy Practices
To download our Notice of Privacy Practices please click here.

Customer Support
For other billing questions, please call 912-354-1011.